Appointments

Opening hours

Ilkley Moor

Tel: 01943 604999

Mon: 08:00 – 18:00
Tues: 08:00 – 18:00
Wed: 08:00 – 18:00
Thur: 08:00 – 18:00
Fri: 08:00 – 18:00
Weekend: closed

Grassington

Tel: 01756 752313

Mon: 08:00 – 18:00
Tues: 08:00 – 18:00
Wed: 08:00 – 18:00
Thur: 08:00 – 18:00
Fri: 08:00 – 18:00
Weekend: closed

The opening hours refer to the surgery building. If you wish to contact us by telephone, the hours are Monday to Friday 08:00–18:00.

GP appointments are available in advance but they can get booked up fairly quickly.

Urgent/same day appointments

We operate a triage system for all urgent/same day appointment requests. If you require a same-day appointment you will be called back by a doctor or a nurse practitioners, who will give you advice, arrange any tests that are required and if necessary book you an appointment. Please let the receptionist know if you will have difficulty answering the phone or need to be called at specific times. We will do our best to accommodate your requirements.

PLEASE NOTE if your phone is call barred please let us know as our number is automatically withheld and we would not be able to return your call.

Please ring the practice in the usual way if you need any of the following:

  • Sick notes
  • Insurance forms
  • Blue Badge examinations
  • Medical examinations
  • Test results (unless the doctor has asked you to book)
  • Prescription queries
  • Referrals queries
  • Chronic disease reviews
  • Minor surgery

Cancelling an appointment

If you no longer need your appointment for whatever reason, please cancel it so that we can give the appointment to someone else.

You can cancel an appointment by telephone or using your online account.

Please do not email the practice with cancellations as these may not be picked up in time.

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PATCHS is the new easy way for you to contact your GP practice online. PATCHS has been designed by GPs to make it easier to contact your practice and save you time.

Just answer a few simple questions and PATCHS gets you the help you need quickly.

You can use PATCHS to contact your GP practice for health advice, condition monitoring, fit notes, appointment bookings, and more…

PATCHS provides lots of benefits including being able to make requests in your own time, avoid telephone queues and waiting rooms, and getting quick responses. PATCHS also helps patients who struggle to contact their GP practice using the telephone or in-person. This includes patients who have hearing or speaking impairments, anxiety, and who speak English as a second language.

Click here to contact us

Extended access appointments

Improving access to general practice with evening, weekend and bank holiday appointments

The Enhanced Access service means that patients have an opportunity to book an appointment Monday to Friday from 6.30pm up to 8.00pm with a GP, advanced nurse practitioner (ANP), nurse, physiotherapist or pharmacist and these may be a telephone consultation or a face-to-face appointment.

We also offer our Enhanced Access service to a GP on Saturdays from 9am – 5pm.

Appointments are a mixture of pre-bookable and on the day bookings Monday to Friday and pre-bookable appointments on Saturdays

Appointments are only available for routine problems, not for ongoing issues. Patients can access the pre-bookable and on the day appointments by contacting their own practice.

As GPs, ANPs, nurses, physiotherapists and pharmacists from all of the WACA practices are delivering this service,  your appointment may not be with a clinician from your own practice.

Consent to Share

To use the service you will be asked for your consent to share your medical record with the Enhanced Access Service. Without this consent, you will not be able to be seen in the Enhanced Access Service as the clinician would not have access to your medical records. When you are offered an appointment, the receptionists will explain what this means and why it is necessary.

Home visits

If possible please try to telephone reception before 10:00 if you require a home visit.

A doctor or nurse may phone you back as it is possible that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse to see you, or indeed to arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.

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