Appointments
Opening hours
Ilkley Moor
Tel: 01943 604999
Mon: 08:00 – 18:00
Tues: 08:00 – 18:00
Wed: 08:00 – 18:00
Thur: 08:00 – 18:00
Fri: 08:00 – 18:00
Weekend: closed
Grassington
Tel: 01756 752313
Mon: 08:00 – 18:00
Tues: 08:00 – 18:00
Wed: 08:00 – 18:00
Thur: 08:00 – 18:00
Fri: 08:00 – 18:00
Weekend: closed
The opening hours refer to the surgery building. If you wish to contact us by telephone, the hours are Monday to Friday 08:00–18:00.
GP appointments are available in advance but they can get booked up fairly quickly.
Urgent/same day appointments
We operate a triage system for all urgent/same day appointment requests. If you require a same-day appointment you will be called back by a doctor or a nurse practitioners, who will give you advice, arrange any tests that are required and if necessary book you an appointment. Please let the receptionist know if you will have difficulty answering the phone or need to be called at specific times. We will do our best to accommodate your requirements.
PLEASE NOTE if your phone is call barred please let us know as our number is automatically withheld and we would not be able to return your call.
Please ring the practice in the usual way if you need any of the following:
- Sick notes
- Insurance forms
- Blue Badge examinations
- Medical examinations
- Test results (unless the doctor has asked you to book)
- Prescription queries
- Referrals queries
- Chronic disease reviews
- Minor surgery
Cancelling an appointment
If you no longer need your appointment for whatever reason, please cancel it so that we can give the appointment to someone else.
You can cancel an appointment by telephone or using your online account.
Please do not email the practice with cancellations as these may not be picked up in time.
Accurx is a quick and easy way for you to contact your GP practice online.
Just answer a few simple questions without the need of telephoning the practice.
You can use Accurx to contact your GP practice for health advice, condition monitoring, fit notes, appointment bookings, and more…
Accurx provides lots of benefits including being able to make requests in your own time, avoid telephone queues and waiting rooms, and getting quick responses. Accurx also helps patients who struggle to contact their GP practice using the telephone or in-person. This includes patients who have hearing or speaking impairments, anxiety, and who speak English as a second language.
You do not need to create an account to use Accurx or have an email address.
Extended access appointments
Improving access to general practice with evening, weekend and bank holiday appointments
The Enhanced Access service means that patients have an opportunity to book an appointment Monday to Friday from 6.30pm up to 8.00pm with a GP, advanced nurse practitioner (ANP), nurse, physiotherapist or pharmacist and these may be a telephone consultation or a face-to-face appointment.
We also offer our Enhanced Access service to a GP on Saturdays from 9am – 5pm.
Appointments are a mixture of pre-bookable and on the day bookings Monday to Friday and pre-bookable appointments on Saturdays
Appointments are only available for routine problems, not for ongoing issues. Patients can access the pre-bookable and on the day appointments by contacting their own practice.
As GPs, ANPs, nurses, physiotherapists and pharmacists from all of the WACA practices are delivering this service, your appointment may not be with a clinician from your own practice.
Consent to Share
To use the service you will be asked for your consent to share your medical record with the Enhanced Access Service. Without this consent, you will not be able to be seen in the Enhanced Access Service as the clinician would not have access to your medical records. When you are offered an appointment, the receptionists will explain what this means and why it is necessary.
Home visits
If possible please try to telephone reception before 10:00 if you require a home visit.
A doctor or nurse may phone you back as it is possible that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse to see you, or indeed to arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.