Appointments

Manage appointments online

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Our online appointment system allows you to book or cancel appointments online. We recommend that you register for online booking as this will give you the ability to see all pre-bookable appointments online and book the one most convenient for you. Please contact the practice to register online.

Opening hours

Ilkley Moor

Tel: 01943 604999

Mon: 07:30 – 19:30
Tues: 07:30 – 19:30
Wed: 07:30 – 19:30
Thur: 07:30 – 18:00
Fri: 08:00 – 18:00
Weekend: closed

Grassington

Tel: 01756 752313

Mon: 08:00 – 19:30
Tues: 08:00 – 18:00
Wed: 08:00 – 18:00
Thur: 08:00 – 18:00
Fri: 08:00 – 18:00
Weekend: closed

The opening hours refer to the surgery building. If you wish to contact us by telephone, the hours are Monday to Friday 08:00–18:00.

GP appointments are available in advance but they can get booked up fairly quickly.

Our email address for enquiries is B83624.springslanemc@nhs.net. Please do not use email for prescription ordering or appointment cancellation.

Cancelling an appointment

If you no longer need your appointment for whatever reason, please cancel it so that we can give the appointment to someone else.

You can cancel an appointment by telephone or using your online account.

Please do not email the practice with cancellations as these may not be picked up in time.

Urgent/same day appointments

We operate a triage system for all urgent/same day appointment requests. If you require a same-day appointment you will be called back by a doctor or a nurse practitioners, who will give you advice, arrange any tests that are required and if necessary book you an appointment. Please let the receptionist know if you will have difficulty answering the phone or need to be called at specific times. We will do our best to accommodate your requirements.

PLEASE NOTE if your phone is call barred please let us know as our number is automatically withheld and we would not be able to return your call.

Please ring the practice in the usual way if you need any of the following:

  • Sick notes
  • Insurance forms
  • Blue Badge examinations
  • Medical examinations
  • Test results (unless the doctor has asked you to book)
  • Prescription queries
  • Referrals queries
  • Chronic disease reviews
  • Minor surgery

Staff training

Please note that Ilkley Moor Medical Practice will be closed once a month from 1pm, to allow protected learning time for staff. This enables the surgery to keep up to date with latest changes to policy and to support staff in delivering the best service possible for our patients.

This means that on the following dates the surgery will be closed for training from 1pm and the telephone will be switched to the out-of-hours service:

  • 12th September 2019
  • 9th October 2019
  • 12th November 2019
  • 15th January 2020
  • 13th February 2020

NB – the Medical Centre will still be open for appointments with other services e.g. MSK; midwives.

If you need an urgent GP appointment during these times please ring the surgery number 01943 604999 and you will be directed to the out of hours service. Advice is available by dialling 111.

If you have an appointment with the MSK service, with a midwife or with a Health visitor your appointments will be unaffected, but you will need to check in directly with them when you arrive via the telephone provided on reception.

If you have any questions or concerns please speak to the Practice Manager, Joanne Shepheard.

Extended access appointments – improving access to general practice with evening, weekend and bank holiday appointments

GP practices across Airedale, Wharfedale and Craven are now able to offer patients increased access to routine appointments with GPs, nurses and other healthcare professionals from locally-based hubs.

This service provides all registered patients with access to pre-bookable routine GP appointments from 18:30–20:00 Monday to Friday, and from 09:00–11:00 on weekends. Appointments are also available between 09:00–11:00am on public holidays.

Monday to Thursday 18:30pm-20:00pm – Springs Medical Centre
Friday 18.30pm–20:00pm, Saturday and Sunday 09:00am-11:00am – Silsden Health Centre

These appointments can be booked in advance or on the same day for routine medical matters, subject to availability and the reason for your appointment.

How to book
To book these appointments please contact your registered practice by phone or in person requesting an appointment during these times at your local hub. By booking an appointment, patients consent for clinicians based at the local hubs to access their full medical record in order to can offer a safe and knowledgeable service.

Home visits

If possible please try to telephone reception before 10:00 if you require a home visit.

A doctor or nurse may phone you back as it is possible that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse to see you, or indeed to arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.

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