Why GP practices are still working differently

Ilkley Moor and Grassington
primary care services

We are a caring and committed team whose aim is to improve the health of our community by delivering high quality patient care, whilst maintaining a fulfilling working environment for all.

We take pride in offering the highest standard of patient-centred healthcare. We offer many services including clinics for long term conditions, minor surgery, postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

We would like to say a huge THANK YOU to all our patients during the COVID-19 period. We are very grateful for your continued support and understanding.

Please continue to call the surgery if you need a doctor or nurse appointment and if you are invited to attend the surgery for a pre booked appointment you will no longer be asked to wait outside.

We will only be open for pre booked appointments, not drop in at this point, so if you have any queries please continue to call us or use our online eConsult.

If you have a prescription request please continue to drop in the letter box or use the online facility as we won’t be able to take this over the desk.

We need your help to keep our staff safe and to protect our vulnerable patients who are invited into the building for appointments. We hope you can support the teams at both practices to look after you and your family.

Patient Notice

You may notice that the practice has a new process for looking after patients with long-term conditions. Most patients will now be called for their appointments during their birthday month, so you may receive an invitation earlier than expected.

If we ask you to come in for a ‘blood test or other monitoring’ this may not always include a blood test and may be for other routine checks e.g. blood pressure, weight etc.

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NEWS

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Shingles vaccination

Flu Vaccine

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PATCHS

PATCHS is the new easy way for you to contact your GP practice online. PATCHS has been designed by GPs to make it easier to contact your practice and save you time.

Just answer a few simple questions and PATCHS gets you the help you need quickly.

You can use PATCHS to contact your GP practice for health advice, condition monitoring, fit notes, appointment bookings, and more…

PATCHS provides lots of benefits including being able to make requests in your own time, avoid telephone queues and waiting rooms, and getting quick responses. PATCHS also helps patients who struggle to contact their GP practice using the telephone or in-person. This includes patients who have hearing or speaking impairments, anxiety, and who speak English as a second language.

Cost of living crisis

It is a difficult time for everybody right now. The rising cost of everything, from groceries to utilities, is making it difficult to make ends
meet. This is being referred to as a ‘Cost of Living Crisis’.

This does not mean that you have to be in crisis to be struggling, and it is affecting all of us, not just the lowest earners.

Take a look at the Cost of Living support costoflivingbradford.co.uk have put together, there might be something that helps you get through it.

Visit website

Zero Tolerance

The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.

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Free counselling

Available for people diagnosed with cancerMacmillan and Bupa Partnership working in together to provide free counselling to people with cancer who are struggling to cope emotionally and need support. The Bupa partnership offers people with emotional needs as a result of their cancer experience free one-on-one counselling from a qualified Bupa counsellor. Please call the Macmillan Support Line on 0808 808 00 00. Specially trained nurses and advisors can advise about the different types of support available and talk through the best options.

For more information please follow this link Free specialist counselling for people with cancer – Macmillan Cancer Support

Why are GP practices still working differently?

Find out more about the way GP practices are working during the COVID pandemic.

Read leaflet

COVID-19 / coronavirus

GP practice phone lines are extremely busy at the moment. Please do not contact your GP practice for information about the vaccine or vaccine ‘passports’. Please help keep phone lines free for those patients who need urgent help. Thank you for your patience and understanding.

Find out about vaccine ‘passports’ >

Find out more about the vaccine on the NHS website >

Walking for Health – recruitment of walkers

Would you be interested in leading walks from the doctor’s surgery, supporting people to live happier, healthier lives through short group walks?

Whether you’re a keen walker, you’re looking to start getting more active, or you want to develop your administrative skills, we’ve got opportunities for everyone.

For the walk leader role, you will complete a ‘Walking for Health’ training course, which is free of charge, and shadow and lead a walk with an experienced ‘Walking for Health’ walk leader.

To register your interest please contact Simon Green at Champions Show the Way, mobile: 07738 985674, telephone: 01274 321911 or email: simon.green@bdct.nhs.uk

Extended access appointments

GP practices across Airedale, Wharfedale and Craven are now able to offer patients increased access to routine appointments with GPs, nurses and other healthcare professionals from locally-based hubs.

This service provides all registered patients with access to pre-bookable routine GP appointments from 6.30pm–8pm Monday to Friday, and from 8.30am–11.30am on weekends.

Care navigation

IG Medical participates in the Care navigation scheme, which is designed to help direct patients to the most appropriate care.

As part of the care navigation initiative, receptionists may ask callers seeking to book an appointment a few simple questions to establish who could best meet their needs.

Patients might then be offered a slot within the practice – for example with a GP, nurse or pharmacist – or be referred to other services e.g. wellbeing or community services.

Care navigation will only be applicable to adults and is completely voluntary.

Flu clinics

Ilkley and Grassington Medical practises will be holding Flu clinics from 11 Sept onwards;

This season the over 65’s will be offered a Flu vaccine, plus the addition of the Covid Vaccine from early October till 15 Dec 2023.

Anyone who is under 65 will be offered both, if eligible

those aged 65 years and over (previous years were for over 50s)
those aged 6 months to under 65 years in clinical risk groups (as defined by the Green Book, chapter 19 (Influenza))
pregnant women
all children aged 2 or 3 years on 31 August 2023 ( Separate vaccine due mid-September)
primary school aged children (from Reception to Year 6)
those in long-stay residential care homes
carers in receipt of carer’s allowance, or those who are the main carer of an elderly or disabled person
close contacts of immunocompromised individuals
frontline workers in a social care setting without an employer led occupational health scheme including those working for a registered residential care or nursing home, registered domiciliary care providers, voluntary managed hospice providers and those that are employed by those who receive direct payments (personal budgets) or Personal Health budgets, such as Personal Assistants

We will be contacting patients from the end of August onwards, we will be sending messages, links to book online, calling carers, and emailing as necessary to help you get booked in.

The autumn Covid Vaccination programme begins in October as deliveries arrive:

Our proposed Joint Vaccination (Flu & Covid) Clinics are:

Ilkley;

14/10/23

28/10/23

Grassington:

7/10/23

21/10/23

We will be offering Flu ONLY from mid-September to early October, these will be clinics during the day when both practises are already open.

These can be booked by telephone between the hours of 11 and 4pm Tuesday to Friday

Why GP practices are still working differently