Contact us
Ilkley Moor Medical Practice
Springs Lane
Ilkley
LS29 8TH
Tel: 01943 604999
Out of hours: please dial 111 for NHS 111 service
Useful phone numbers
Midwife: 01535 292411
District Nurse: 01274 256131
Health Visitor: 01274 221223
Coronation Hospital: 01943 609666
Wharfedale General Hospital: 01943 465522
Airedale General Hospital: 01535 652511
Emergency Dental Treatment: 01274 728421
Grassington Medical Centre
9 Station Road
Grassington
BD23 5LS
Tel: 01756 752313
Out of hours: please dial 111 for NHS 111 service
Useful phone numbers
Midwife:
District Nurse: 01756 701714
Health Visitor: 01423 544265
Coronation Hospital: 01943 609666
Wharfedale General Hospital: 01943 465522
Airedale General Hospital: 01535 652511
Emergency Dental Treatment: 01274 728421
Please note that practice telephone conversations are recorded for training purposes.
When we are closed
NHS 111
In the case of urgent need when the practice is closed you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery opens.
Emergency
Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.
Comments and complaints
We are continually striving to improve our service. Any helpful suggestions would be much appreciated. A suggestion/comments form is available from the receptionist.
We make every effort to give the best service possible to everyone who attends our practice. However we are aware that things can go wrong, resulting in a patient feeling that he or she has a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.
To pursue a complaint please contact the Practice Manager and they will deal with your concerns appropriately. Further written information regarding the complaints procedure is available from reception.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP.