We are continually striving to improve our service. Any helpful suggestions would be much appreciated. A suggestion/comments form is available from the receptionist.
We make every effort to give the best service possible to everyone who attends our practice. However we are aware that things can go wrong, resulting in a patient feeling that he or she has a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.
To pursue a complaint please contact the Practice Manager and they will deal with your concerns appropriately. Further written information regarding the complaints procedure is available from reception.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP.