Contact us

Ilkley Moor Medical Practice

Springs Lane
Ilkley
LS29 8TH

Tel: 01943 604999

Out of hours: please dial 111 for NHS 111 service

Email: B83624.springslanemc@nhs.net

Useful phone numbers

Midwife: 01535 292411

District Nurse: 01274 256131

Health Visitor: 01274 221223

Coronation Hospital: 01943 609666

Wharfedale General Hospital: 01943 465522

Airedale General Hospital: 01535 652511

Emergency Dental Treatment: 01274 728421

Grassington Medical Centre

9 Station Road
Grassington
BD23 5LS

Tel: 01756 752313

Out of hours: please dial 111 for NHS 111 service

Email: B83624.springslanemc@nhs.net

Useful phone numbers

Midwife:

District Nurse: 01756 701714

Health Visitor: 01423 544265

Coronation Hospital: 01943 609666

Wharfedale General Hospital: 01943 465522

Airedale General Hospital: 01535 652511

Emergency Dental Treatment: 01274 728421

Please note that practice telephone conversations are recorded for training purposes.

When we are closed

NHS 111

In the case of urgent need when the practice is closed you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery opens.

Emergency

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

Comments and complaints

We are continually striving to improve our service. Any helpful suggestions would be much appreciated. A suggestion/comments form is available from the receptionist.

We make every effort to give the best service possible to everyone who attends our practice. However we are aware that things can go wrong, resulting in a patient feeling that he or she has a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

To pursue a complaint please contact the Practice Manager and they will deal with your concerns appropriately. Further written information regarding the complaints procedure is available from reception.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  • Getting it right
  • Being customer focused
  • Being open and accountable
  • Acting fairly and proportionately
  • Putting things right
  • Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP.

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